Customer Testimonials in Rapid City SD

Great service, I had my service done very quickly

Customer service was excellent, Jose helped me get into a car and get approved for my first brand new vehicle to finance fast ! Go check him out !

A woman alone and they were not easy to deal with. The manager came in and tried to bully me and then when I asked questions he didn’t have an answer for agreed and then flipped off the salesman off. Very unprofessional. I Spent 5 hours trying to get through the process, it was an absolute fight for everything. No integrity-when I finally got through the process and walked out with the salesman after it had rained and there was water in the taillight. They said we will talk about this Tuesday, then conveniently forgot and wouldn’t stand behind ... Read More

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DealerRater - Sep 15, 2026

A woman alone and they were not easy to deal with. The manager came in and tried to bully me and then when I asked questions he didn’t have an answer for agreed and then flipped off the salesman off. Very unprofessional. I Spent 5 hours trying to get through the process, it was an absolute fight for everything. No integrity-when I finally got through the process and walked out with the salesman after it had rained and there was water in the taillight. They said we will talk about this Tuesday, then conveniently forgot and wouldn’t stand behind it. They get a 2 only because their service guy Tyler had some integrity and as I live alone and didn’t have anyone to come get me they did send a shuttle to come get me. This was not a good experience. I like the vehicle, not the dealership. I will absolutely not recommend to anyone and unfortunately my daughter in law bought her car there but I will definitely encourage her to look other places for the future. There are other places that have their customers in mind and want repeat business and better word of mouth. This is NOT that place.

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Chris and Paul were great and helped me get into a newer vehicle, made the process easy and gave me a good run down of everything they had to offer with my purchase. Very much appreciated!

I bought a car here with a bad engine and only drove it 700 miles before it stopped working. I tried to contact Granite but was just sent to voicemails. I couldn't go there in person because I couldn't drive the car I just bought from them. I posted on FB "Thanks for the lemon" and immediately received messages from the salesman asking what was wrong. I said I wasn't sure at that time and asked if they would look at it since I just bought it. At first they said no but then the manager ... Read More

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DealerRater - Sep 6, 2026

I bought a car here with a bad engine and only drove it 700 miles before it stopped working. I tried to contact Granite but was just sent to voicemails. I couldn't go there in person because I couldn't drive the car I just bought from them. I posted on FB "Thanks for the lemon" and immediately received messages from the salesman asking what was wrong. I said I wasn't sure at that time and asked if they would look at it since I just bought it. At first they said no but then the manager said if I towed it there, they would look at it. I towed the car over there at my cost then next day I received a call asking me to remove the post from FB. I said I would rather wait since I couldn't get them to talk to me until I made the post. I then received another call from that same manager telling me the owner doesn't want my business, I need to get my car and they will send their lawyers after me if I post anything else online. I had the car towed to a mechanic who stated there was no way they didn't know the engine was bad if they had looked at it. They had kept the car for 3 days after I signed the paperwork to buy it to "check it over". The car was 3 quarts low on oil, no light came on to tell me that and I didn't check because Granite said they changed the oil. I told them I needed a reliable car to take my son who has disabilities to his appointments and this is what they sold me. I now have to rely on friends and family to borrow vehicles so my son can get to his appointments. I can't afford another car because I have to make payments and pay insurance on a car that doesn't run. I hope no special needs family ever tries to rely on this business to be honest with them because Granite only wants your money.

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Tyler was fantastic, he made me feel as though my situation mattered and was able to help my family salvage a much needed trip. Skyler also was amazing. Great guys, great conversations, and overall superb service!!!

Best dealership in South Dakota

Granite Nissan service center is awesome. They always work with us, fully explain what's going on, and have great customer service. Skyler works the front desk and he has been particularly great to work with!

Skyler has been very courteous and delivered wheat he promised. I’d definitely recommend him along with his coworker, Tyler! They are my go to peeps!!! Never fail!!! 😉😉 thank you for being awesome 👏🏼😎

I didn't have to wait to have my car serviced and was able to have it done the day I requested because I was planning an unexpected long trip for a funeral of my sister. They got in right away and they were kind, knowledgeable and professional. And the popcorn was very good too.

Working with Courtney to purchase my new vehicle and trade in two of my existing vehicles was the best automotive experience I have had to date. She made the entire process seamless, efficient, and exceptionally convenient. I would not hesitate to return and would confidently recommend her to anyone seeking a professional and stress-free experience. Levi was equally impressive—patient, thorough, and attentive in addressing all of my questions. His thoughtful approach and professionalism made the experience genuinely enjoyable.

Granite Nissan — Misleading, Dishonest, and Financially Harmful Experience I am writing this review to warn others after an incredibly misleading and financially damaging experience at Granite Nissan. I purchased a car from them and realized within hours that I had been misled. I went in for a vehicle with good gas mileage, but the salesperson talked me into a floor model and refused to let me test drive the exact car I was buying. Instead, he had me drive a “similar” model, demonstrating features like co-pilot assist and 3D camera views. Based on that test drive, I agreed to purchase. ... Read More

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DealerRater - Nov 15, 2025

Granite Nissan — Misleading, Dishonest, and Financially Harmful Experience I am writing this review to warn others after an incredibly misleading and financially damaging experience at Granite Nissan. I purchased a car from them and realized within hours that I had been misled. I went in for a vehicle with good gas mileage, but the salesperson talked me into a floor model and refused to let me test drive the exact car I was buying. Instead, he had me drive a “similar” model, demonstrating features like co-pilot assist and 3D camera views. Based on that test drive, I agreed to purchase. The car I received was nothing like what I was shown. It rode stiff, was uncomfortable, and lacked the features they demonstrated. I called the dealership immediately after putting only 90 miles on it, and what followed was weeks of excuses, delays, and broken promises. I was told repeatedly that a manager would contact me—no one did. When I finally went in person, I was told the “first step” to making things right was to register the car. Trusting them, I followed their instructions. Once I registered it, their “solution” was to offer me $26,000 for a car they had just financed at $43,000—a $17,000 loss on a vehicle I had owned for only days. To make matters worse: • I asked to leave the car with them so it wouldn’t gain miles while we waited for a resolution—they refused. • They took over two weeks to send registration paperwork, forcing me to continue driving it for work. The mileage increased only because they wouldn’t take the car back. • Nissan Corporate later told me the deal could have been unwound under 100 miles—exactly where I was when I first tried returning it. On November 13th, after they told me my car was “only worth $26,000,” I received a call saying the deal couldn’t be unwound because there were now “too many miles”—miles they caused by refusing to take the car back. I was promised a follow-up call the next day (November 14th). It is now November 15th, and, just like every other promise they’ve made, no one called. This dealership sold me one car, delivered another, and then tried to force me into a massive financial loss for their mistake. I have never felt so deceived as a consumer. Stay far away. Their word cannot be trusted.

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I purchased a Titan pickup from them and also the warranty insurance and when I went into see them Tyler the service kid said he would contact them to get the ok to replace the front struts. He stated he would call me back when he got authorization. It was a few days and then he called me to say they approved it so we set up the appointment to have them replaced! I took my P/U in and then sat in the waiting room for hours and started looking through the bay window into the service area and ... Read More

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DealerRater - Oct 11, 2025

I purchased a Titan pickup from them and also the warranty insurance and when I went into see them Tyler the service kid said he would contact them to get the ok to replace the front struts. He stated he would call me back when he got authorization. It was a few days and then he called me to say they approved it so we set up the appointment to have them replaced! I took my P/U in and then sat in the waiting room for hours and started looking through the bay window into the service area and my P/U was on a lift, but no one was working on it! He then came out and said my truck was done! I found out as I drove awaythey hadn’t done anything to it! I called the warranty company and they states he had never called them for replacement authorization and lied to me he did! They said they would have authorized the parts and work, but were never contacted. If you purchase a vehicle from them drive to Denver to have work done because they’ll lie to you about doing the work here!

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Tyler was amazing. He made sure we knew every step in the process and gave us priority since we were traveling when the trans failed. He worked with our warranty company. My only issue was Nissan parts hub that took 5 days to get a trans to the shop.

Wonderful experience! Brett Lees made things easy in selecting our new 2025 Nissan SL. Yeah!

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We have purchased two vehicles there and have our regular maintenance done there. The staff is always amazing and we feel very comfortable there. The waiting rooms are fantastic!

Was top notch even dealing with a bad car situation. Really appreciated their wide selection of teas as i waited. Tyler is great.

I happened upon Granite Nissan’s website while searching for a new vehicle, that is apparently in high demand. I live in Kansas City and my local Nissan dealership has been less that helpful, despite working with them for over a month. So anyways, I’m on Granite Nissan’s website and it shows they have or will soon have the vehicle I’m looking for. I called the Sales Department on a Saturday morning and Brett answered the phone. To my disappointment, the vehicle I was interested in was on its way, but was actually an ordered vehicle for ... Read More

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DealerRater - Jun 24, 2025

I happened upon Granite Nissan’s website while searching for a new vehicle, that is apparently in high demand. I live in Kansas City and my local Nissan dealership has been less that helpful, despite working with them for over a month. So anyways, I’m on Granite Nissan’s website and it shows they have or will soon have the vehicle I’m looking for. I called the Sales Department on a Saturday morning and Brett answered the phone. To my disappointment, the vehicle I was interested in was on its way, but was actually an ordered vehicle for someone else. Brett was very kind and took it upon himself to find a vehicle, matching what I was looking for. Brett did find vehicles matching what I was looking for, but the only available ones were over a thousand miles away and just wouldn’t make financial sense to transport them all that distance. He did have local inventory that was really close to what I was looking for and was able to put together a VERY reasonable deal that included a great price on my trade-in AND delivering the vehicle to me in Kansas City. I ended up finding a local deal on a different vehicle that I couldn’t pass up. I ended up spending more than I wanted, but… you know…. All that to say that Granite Nissan was very easy to deal with. No pressure and very transparent in all of their pricing and financing options. If you’re in the Rapid City area, or even outside the Rapid City area, I would definitely give them a call. I know I will.

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We were on the road and needed a new alternator. Skyler got us in and out in little more than a couple of hours. Very impressed! Saved our trip!

Great service! Thank you for keeping my vehicle running it’s best! Will recommend Granite Nissan to everyone!

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Excellent service department. Professional, knowledgeable, fast.

Fine service but junk parts and bad warranties. My cars original fuel pump predated Obamas first term. Finally had it replaced a couple of years ago. New fuel pump is now throwing a code and needs to be replaced... conveniently less than a year after it's pathetic 2 year warranty.

Military beware, I'm trying to terminate my lease because of a PCS and provided them with a copy of my orders and I'm getting the run around. Car has already been inspected and was approved for turn in, but they won't terminate my lease.

They'll make you all kinds of "deals" until you leave with the vehicle, then it's get lost loser we're not honoring it! Do not buy here!

We bought truck through Granite Nissan and even though we had an agreement with the manager and the salesman, today they informed us that since the salesman no longer works for them they DO NOT have to honor that agreement. It has only been 10 days since we purchased this truck. All we are asking for is take off tires.

Brett made my first time car buying experience amazing. Got a wonderful car I love. They will work with you to make things happen! Could not have asked for a better experience.

Our salesman , Jose , was amazing. Helpful and supportive. Patient with our questions and attentive to our needs. Levi was also very helpful in closing our deal. Highly recommended. Ask for Jose !

Delt with Jose Familia. Fantastic sales man, polite, courteous, and very professional. We are extremely pleased with everyone in the office specially Jose.

Would most definitely recommend granite Nissan to anyone looking for a vehicle. Kevin and Layton went above and beyond to get us a truck. Thank you!!

Shout out to Mitch at granite Nissan for getting us into our SUV. I will be recommending him to people I know, he definitely went up and beyond to make sure we got into our new ride also thanks to Rick for helping with the process.

Skyler Tyler and Tristan went out of there way to help us. We we traveling from Montana to Missouri and our car broke down. We arrived at Nissan and explained our issue and that we were traveling. They got the vehicle in and repaired it before the end of the day!!! They were friendly and professional! We are so thankful to them! I would definitely recommend Granite Nissan service in Rapid City, South Dakota.

Just purchased a Murano with Thomas being my sales person. I would never have made that purchase if it wasn't for him. I live in Montana and had to drive it all the way to Great Falls and he was just so nice that I wanted him to have the sale.

Skyler and the crew in the service department have done a superior job caring for my Titan XD Diesel. I recommend them without hesitation.

I had a fantastic experience working with Andrew Pribyl. He took down all my requirements and immediately found the perfect vehicle for my needs. People like him make the car buying experience easy and enjoyable! I will happily go back to Granite the next time I'm in the market for a new car.

Had a great experience with Andrew Pribyl, not only did he listen to us and get us everything we ever wanted in a vehicle. He was the first salesman that has ever not assumed that all I cared about was the radio and the vanity mirror. Thank you Andrew we love our Frontier, and will be back to see you when it is time for a new car. THANK YOU again.

I cannot tell you how much we appreciate Cole and the crew at Nissan!! End of hours stranded ! No food out of state and headed home .. was at Ford dealership most of day with our broke down car trying to get help to get it fixed or traded in so we could get home ! Had a 16 hour drive and no time .. they did us awful .. us feeling defeated having full cash option to buy most expensive car on lot we walk over to Nissan met by Cole and crew they asked what was wrong and listened to our story with ... Read More

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Google - Sep 17, 2024

I cannot tell you how much we appreciate Cole and the crew at Nissan!! End of hours stranded ! No food out of state and headed home .. was at Ford dealership most of day with our broke down car trying to get help to get it fixed or traded in so we could get home ! Had a 16 hour drive and no time .. they did us awful .. us feeling defeated having full cash option to buy most expensive car on lot we walk over to Nissan met by Cole and crew they asked what was wrong and listened to our story with us defeated , hungry and mad we were not in best mood they listened and immediately knowing they closed in a hour went into action !! They got ahold of friend they knew got us a trailer delivered we bought , hitch , found us a great new truck gave a good deal and had us on road and got us home!! They worked till 10pm! With our broke down car, side by side and all!!! They went above and beyond !! I’ll send everyone their way !!! We thank you ! From Missouri !!

The worst customer service ever. Do not go there. They will take your money and screw you over.

This is a customer service review on 8/22/24 I called the service department because my girlfriend took our vehicle to work today. She got a flat tire and couldn’t put the spare on because the vehicle never came with a jack, tools, or locking lugnut key. Service department said only way to fix the situation was to pay for a tow truck out of my own pocket and get the vehicle to the shop. The right thing to do would come up with a jack, manufacturer included tools and lugnut key and drive them 10 minutes down the road where the ... Read More

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Google - Aug 22, 2024

This is a customer service review on 8/22/24 I called the service department because my girlfriend took our vehicle to work today. She got a flat tire and couldn’t put the spare on because the vehicle never came with a jack, tools, or locking lugnut key. Service department said only way to fix the situation was to pay for a tow truck out of my own pocket and get the vehicle to the shop. The right thing to do would come up with a jack, manufacturer included tools and lugnut key and drive them 10 minutes down the road where the car is parked. These tools are included in vehicles for a reason and granite nissan failed to do so and refused to do right and make sure we had them. Thank god there wasn’t an emergency. Will not be buying another vehicle from you.

Absolute terrible service as my sister has been dealing with them for last 2 months to take care of something that the first two employees said they took care of and never did then began ignoring my sister then we get another employee that makes promises to handle those mistakes and make sure it’s done before another payment is do and no answers nothing

Late review but my husband and I went to Granite Nissan late July and the sales consultant (Colter Schenbeck AKA "Coleslaw") was very helpful. He set us up with a lease that both my husband and I were happy with. Thank you Granite Automotive!

Just called with an oil crisis and Skyler and Courtney in the service department took care of me at a moments notice. Everyone I encountered was especially pleasant and nice.

I went to this car dealership on Saturday, July 27, 2024. I did not think there was any chance of me getting a car let alone a brand new one. My salesperson Jose was absolutely wonderful. He showed me a car he had in mind for me and I absolutely fell in love with it! Jose, the gentleman working in finance, and the receptionist Suzette were so great to my daughters and I. They made us comfortable and even helped keep my daughters entertained. If anyone asks me for a recommendation I will hands down refer to Granite Nissan and the best ... Read More

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Google - Jul 29, 2024

I went to this car dealership on Saturday, July 27, 2024. I did not think there was any chance of me getting a car let alone a brand new one. My salesperson Jose was absolutely wonderful. He showed me a car he had in mind for me and I absolutely fell in love with it! Jose, the gentleman working in finance, and the receptionist Suzette were so great to my daughters and I. They made us comfortable and even helped keep my daughters entertained. If anyone asks me for a recommendation I will hands down refer to Granite Nissan and the best car salesperson I’ve ever met Mr. Jose!

Very professional, answered all my questions, the staff was very welcoming. I am very pleased with how I was treated and all the information they gave me.

Only gave a one star because there was no option for 0 stars. Absolute worst dealership to do buisness with. We totaled out our yukon after hitting a deer. A check for the remaining amount of our bumper to bumper was suppose to be mailed to the leinholder to finish paying off the car. Levi in financing stated he submitted our information on and a check would be mailed in 4 weeks. Later we found out he did not submit our information until 10 days later than he said he did. Levi since then has ignored my husband and I calls and refuses ... Read More

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Google - Jul 20, 2024

Only gave a one star because there was no option for 0 stars. Absolute worst dealership to do buisness with. We totaled out our yukon after hitting a deer. A check for the remaining amount of our bumper to bumper was suppose to be mailed to the leinholder to finish paying off the car. Levi in financing stated he submitted our information on and a check would be mailed in 4 weeks. Later we found out he did not submit our information until 10 days later than he said he did. Levi since then has ignored my husband and I calls and refuses to call us back because he lied to us and knows we are not happy about it. We then spoke with Jason in financing to try and get answers and once again we have been lied to and given the run around. Jason has also made it clear he refuses to help us because its not his problem. We have since then had to make two car payments on a vehicle we no longer have because they refuse to do what we were informed they were going to do. Both Levi and Jason have been an absolute nightmare to work with. Meanwhile I have two salesman from Granite Nissan calling and practically begging to sell my husband and I a new vehicle. It's amazing how Granite Nissan wants our business but when it comes to assisting us with what needs to be done first they refuse. If your smart you would purchase a vehicle from anywhere but Granite Nissan.

Our experience with Oliver was wonderful! Knows his facts about the car, very friendly and caring about what we wanted. Thank you Oliver!

Everyone from sales to finance and in between was great to work with! Caleb, Cole, and Levi rocked my deal, and I would definitely recommend them to anyone looking for a new car or truck!

Andrew P is the salesman to hookup with! He does an awesome job - no pressure, gave legit answers to allll of my questions 🙂 I love the vehicle, he deserves 5 stars in his salesman position!!

I went to Nissan to get my vehicle put on their diagnostic machine I have a 2018 Nissan Pathfinder they told me both actuators were bad and that it would be $4,000. My extended warranty took a week and a half to get ahold of the service dept. BECAUSE THERE PHONE LINES WERE DOWN. So I ended up renting a car for that whole time $$$$. The warrant denied there claim all that hell for nothing. Took my vehicle machine shop in town that has the equipment to work on foreign vehicles what they found was the previous owner before me didn't ... Read More

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Google - Jun 29, 2024

I went to Nissan to get my vehicle put on their diagnostic machine I have a 2018 Nissan Pathfinder they told me both actuators were bad and that it would be $4,000. My extended warranty took a week and a half to get ahold of the service dept. BECAUSE THERE PHONE LINES WERE DOWN. So I ended up renting a car for that whole time $$$$. The warrant denied there claim all that hell for nothing. Took my vehicle machine shop in town that has the equipment to work on foreign vehicles what they found was the previous owner before me didn't have the camshaft position sensors calibrated and they charge me $80 to calibrate them problem solved and $3,920 less than Nissan wanted. Beware of their scam they're going to try to charge you more money to fix something so you will trade your car in for a new one. Never ever coming back and yet you still charged me $200 even though your phone lines being down cause me a week and a half of rental. Good customer service would have not have charged me after what I had to go through!!! You wrote back to me to contact the service manager so you can make it right but when I try to reach him I never get a call back so thanks for trying to save face but still not happy because you did nothing!!

Michael got me into a new Tacoma, quick and easy and hassle free. Michael was very knowledgeable about the vehicles I was looking at. He was great help. Levi in finance was also a rockstar, both Michael and Levi stayed late to get me into a new vehicle. The only minor disappointment was the car was not detailed before I took it off the lot. Other than that very happy with the Granite team especially Michael and Levi. Looking for a new vehicle go see these fine gentleman!

Michael got me into a new Tacoma, quick and easy and hassle free. Michael was very knowledgeable about the vehicles I was looking at. He was great help. Levi in finance was also a rockstar, both Michael and Levi stayed late to get me into a new vehicle. The only minor disappointment was the car was not detailed before I took it off the lot. Other than that very happy with the Granite team especially Michael and Levi. Looking for a new vehicle go see these fine gentleman!

If you're looking for the ultimate burrito experience, look no further than this establishment. Granite Nissan makes the best queso burritos you'll ever taste. Each bite is a symphony of flavors, with creamy, gooey queso blending harmoniously with perfectly seasoned meat and veggies, wrapped in warm, pillowy tortillas. It's a culinary masterpiece that keeps you coming back time and time again. Everything is fresh and made to order as well! I am currently pregnant with my second and third (twin boys) and their queso burritos have been my number one craving. Granite Nissan is a must-visit for ... Read More

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Google - Jun 13, 2024

If you're looking for the ultimate burrito experience, look no further than this establishment. Granite Nissan makes the best queso burritos you'll ever taste. Each bite is a symphony of flavors, with creamy, gooey queso blending harmoniously with perfectly seasoned meat and veggies, wrapped in warm, pillowy tortillas. It's a culinary masterpiece that keeps you coming back time and time again. Everything is fresh and made to order as well! I am currently pregnant with my second and third (twin boys) and their queso burritos have been my number one craving. Granite Nissan is a must-visit for anyone craving an unforgettable dining adventure. Highly recommend.

Very easy process staff is very friendly would recommend nissan to anyone as they last forever if taken care of.

I had brought in a 2011 Nissan Juke for engine noise and to see what was wrong with the AC. The AC was recharged without asking first and the person looking at the car said "Yeah there is a noise, you should bring it back and let someone else look at it." I left a 3/5 review, but the dealership reached out to me and gave me complimentary diagnostic service after that. Since they made it right. I have updated my review. Shoutouts to Justin, the service manager, and Skyler, the tech who serviced my car. Thank you for reaching ... Read More

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Google - Jun 5, 2024

I had brought in a 2011 Nissan Juke for engine noise and to see what was wrong with the AC. The AC was recharged without asking first and the person looking at the car said "Yeah there is a noise, you should bring it back and let someone else look at it." I left a 3/5 review, but the dealership reached out to me and gave me complimentary diagnostic service after that. Since they made it right. I have updated my review. Shoutouts to Justin, the service manager, and Skyler, the tech who serviced my car. Thank you for reaching out to me!

Colin and Rick are very good we bought a 2021 Ford explorer platinum they are very very good at there job

Very helpful, kind and courteous staff! They went out of their way to help me.

Colin was an awesome salesman! He made my transaction completely smooth and was upfront and honest. Didn’t try to sell me something nor tried to make up something that he didn’t know. Great experience thank you so much Colin and I suggest if you’re looking for a car, go ask for him!

We were on vacation in Rapid City and stopped by to “just look” at a new Altima. They happened to have one that was in a great color, with the options we wanted. The financing rate that Nissan offered was surprisingly low. They negotiated with us (this isn’t the case everywhere). Joe E. Did an amazing job explaining the car and its features. We were very pleased with our experience and would recommend this dealership.

Everyone was great, and helped me out. Linda Lammers went out of her way to help me, and was very much appreciated.

I've purchased vehicles from dealerships all over the country and several in Rapid City. Granite was by far the best one to work with. I told Rusty I was looking for a Sentra. He clearly communicated the options that each of them came with and showed me what was on the lot. He took the time to explain the features that I didn't understand and the value they provide. We landed on a car that I liked and a price I was happy with. When it comes time to trade in, I'll definitely be coming back.

Oliver is hands down the best. Personally, car buying is one of the most stressful things in life. This local South Dakota guy was laid back and went out of his way to make car shopping fun and enjoyable. At no fault of his, I did not end up buying from his dealership. But, I have already told a couple of coworkers searching for a new vehicle to go see him first. When I am ready for another vehicle in a few years-I hope he is still working there.

Mitch Jeffrey was so respectful & kind to my mother & I. We got along great! He helped & answer any questions I had looking for in a vehicle. I’m really happy with the 2024 Nissan Sentra purchase! The process was easy, which I appreciated that a lot. Jason, the business manager. He answered any questions I had. He made the process easy & understanding what you’re signing. I recommend Mitch Jeffrey if you’re looking for a vehicle! He’s great to work with!

Completed the warranty work and provided transportation to and from the airport while work was being performed. Great experience.

I was so excited to purchase my 2024 Frontier and everyone was so friendly and helpful. I especially want to give a shout out to Rusty my Salesman who answered all our questions and was so helpful and friendly from the first moment he approached us. Cole the manager was great in helping us and making sure we had everything we need also Jason in finance was a huge part of helping us close the deal. All three gentlemen were superb and our buying experience could not have been better. I would also like to say they all stayed late on ... Read More

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Google - May 13, 2024

I was so excited to purchase my 2024 Frontier and everyone was so friendly and helpful. I especially want to give a shout out to Rusty my Salesman who answered all our questions and was so helpful and friendly from the first moment he approached us. Cole the manager was great in helping us and making sure we had everything we need also Jason in finance was a huge part of helping us close the deal. All three gentlemen were superb and our buying experience could not have been better. I would also like to say they all stayed late on a Friday so we could take our new truck home that night. If you are looking for a new vehicle definitely check them out. Thank you all.

Purchased a car. Dealership denied that there was a service contract or warranty. Had to show proof of purchase of the contract and warranty. The vehicle was taken back there three times for same issue (overheating). After taking it in for oil change, on more than one occasion, nothing was noted for any issues with the maintenance or that the vehicle needed anything. The engine and the oil looked like it had never been touched, the air in the tires was low, and the radiator needed radiator fluid, which, after replacing a part for the radiator, it should have been ... Read More

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Google - Mar 24, 2024

Purchased a car. Dealership denied that there was a service contract or warranty. Had to show proof of purchase of the contract and warranty. The vehicle was taken back there three times for same issue (overheating). After taking it in for oil change, on more than one occasion, nothing was noted for any issues with the maintenance or that the vehicle needed anything. The engine and the oil looked like it had never been touched, the air in the tires was low, and the radiator needed radiator fluid, which, after replacing a part for the radiator, it should have been full or filled by the technician. The second time taking the vehicle in for overheating, they said that it was just low on radiator fluid. That should have been filled by the technician after the first warranty service. The 3rd time taking the car in for overheating they added 6 critical maintenance items. The car had less than 10 miles left before the maintenance contract was expired. After dropping it off, the dealership drove the car past the maintenance contract mileage and then added the 6 items. I don’t recommend this dealership to anyone!Buyer beware!

Horrible place to deal with ! Don't ever go to this dealership!!. Sold me a brand new car and ITS A 🍋

They don't listen to the customers your not allowed to talk to the mechanic I won't ever buy another nissan the sooner I can trade it off I will

I called the service department 5 times, never had a single phone call answered, left 4 voicemails , and never had a call returned by the service department. They didn’t have the part on hand after telling them what needed replaced and waiting two weeks for an appointment. I then had to wait over a week for them to receive the front pinion seal and install it. I will never take my vehicle back to Granite. I was also charged over $400 for a single seal replacement. I’d give them zero stars if I could.

Had such a difficult time with the service department. The representative that “helped” me was so rude, and so condescending. I serviced my vehicle there a month ago, and since the appointment have had several things go wrong with my vehicle. We made an appointment to get it looked at again, and was told that the previous service had nothing to do with the ailments that were now occurring. The person in the service department treated me like I was an idiot because I wanted to inquire about the charges that they were going to make me pay for me ... Read More

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Google - Nov 12, 2023

Had such a difficult time with the service department. The representative that “helped” me was so rude, and so condescending. I serviced my vehicle there a month ago, and since the appointment have had several things go wrong with my vehicle. We made an appointment to get it looked at again, and was told that the previous service had nothing to do with the ailments that were now occurring. The person in the service department treated me like I was an idiot because I wanted to inquire about the charges that they were going to make me pay for me to move forward with them fixing the new ailments. I decided to leave and service my car elsewhere and received MUCH better service. I have bought all 3 of my vehicles that I’ve had from Granite since I moved to Rapid City and I will not support this business again.

We bought a 2015 Toyota Highlander last Friday (11/3/2023) When we took the car for a test drive on Thursday we noticed that the AC was not blowing cold air. When we asked if that could be looked into we were told yes. I had told our sales person, Caleb, that we would not buy the car if it was something major. I also express my concern about being told the issue was fix but then a month or three months late the AC would stop working again. At that time Caleb told us that if that happens then to bring it ... Read More

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Google - Nov 9, 2023

We bought a 2015 Toyota Highlander last Friday (11/3/2023) When we took the car for a test drive on Thursday we noticed that the AC was not blowing cold air. When we asked if that could be looked into we were told yes. I had told our sales person, Caleb, that we would not buy the car if it was something major. I also express my concern about being told the issue was fix but then a month or three months late the AC would stop working again. At that time Caleb told us that if that happens then to bring it back in and they would make it right. That the parts department has to do everything by the book. Friday we were called and told that the problem with the AC was just low Freon and everything was good to go. We signed the papers, left Granite, went to the bank to set up an account then home, less than 20 miles, The AC once again stopped working and the car was making a hissing sound that was coming from the radiator. Saturday we then got a "service required soon" warning. So Monday morning at 9am we brought it back to Granite Nissan. Throughout the day we didn't hear anything from anyone at Granite. My wife called a couple times with no answers. Finally at 5pm she was informed that they had discovered it was the AC compressor and they would have to keep the car as they were waiting on the warranty department. She asked if they had a loaner car which she was told no. Tuesday morning my wife messaged Caleb about our issues. He informed us that they have a lot of cars to work on and they couldn't just drop what they were doing to fix our car. She told him that she understands that but our issues is with the fact that nobody communicated with us the whole day. He told her that he would reach out to his boss about the issues. We once again didn't hear anything throughout the day so finally my wife went into Granite Nissan. She was then given a paper stating what the problem with the car was. "AC COMPRESSOR PUT ON 10/3/23 AND WORKED AS SHOULD, ON 11/6/20 CUSTOMER STATES DOESN'T BLOW COLD AGAIN, INSPECTED AND COMPRESSON IS NOT ENGAGING FOR WARRANTY TO COVER ACCUMULATOR/DRIER MUST BE REPLACED AND ECXPANSION VALVE AND SYSTEM FLSHED WITH DURA II AFTER ALL VOTHER TEST PERFORMED." It is also written on the paper that there are "pin holes" which I am assuming that what was causing the hissing noise. When I read what they wrote I take it as the service department did a cut corner job. It sounds to me that if they would have replaced everything the first time around and did things "by the book" then we wouldn't be having this issue. It is now Thursday we did not hear from Granite all day yesterday so I am hoping that we get a call today to update us on what they plan on doing. I hope they stick to their word and make this right. I have heard nothing but good things about Granit Nissan, which is the reason we went to them in the first place.

Bought two vehicles here, one was a new Nissan. After my service and warranty work experience with their contract body shop I'll never buy another vehicle here or another Nissan.

I'll never go back. Service department sucks... what a waist of time.

Wouldn’t listen to concerns and only tried to fix the symptom and not find the actual cause of issue. Would not recommend if you have consistent issue.

So far I am disappointed with nissans service department. My truck stranded me and my wife over two weeks ago. I was told by skyler that it would only take a day to repair once they recieved parts. When you can get service to answer they always have an excuse for more parts or waiting for some technician or tools to show. I have missed multiple side work opportunities because of these delays and what I feel are lies. I currently am skeptical about the professionalism here. I have to amend my review for skyler and. Granite nissan after receiving ... Read More

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Google - Aug 24, 2023

So far I am disappointed with nissans service department. My truck stranded me and my wife over two weeks ago. I was told by skyler that it would only take a day to repair once they recieved parts. When you can get service to answer they always have an excuse for more parts or waiting for some technician or tools to show. I have missed multiple side work opportunities because of these delays and what I feel are lies. I currently am skeptical about the professionalism here. I have to amend my review for skyler and. Granite nissan after receiving my pick up this weekend and being able to conversation with skyler as to what the delays were. I have to admit my skeptical thoughts were proven wrong. Skyler and the service department did do exceptionally well at repairing my vehicle in a timely and professional manner.

This dealership needs to be way more concerned about how much trouble they will be getting into — my parents-in-law bought a new car from them, which caught fire on the road within two weeks. My family could have gotten seriously hurt to have their vehicle catch on fire while driving. The dealership offered to buy the car back at a lower price — that is simply unacceptable. Not even a bit remorseful for selling a faulty car. They should be way more worried about a lawsuit headed their way. Good luck to them.

Bought a new $64,000 truck from them before 2,500 miles the tires were ruined due to a faulty tie-rod. I had to put 4 brand new tires on it. They replaced the tiei-rod but It’s been 6 months after calling my sales person Andrew, the sales Mgr and the Spyder Company that did Nissans conversion and no one will do anything. Sales Mgr said he would take care of it. It’s been 3 month since then and nothing. This morning I was hung up on because I told them I have been backed in a corner and my only option is to file ... Read More

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Google - May 23, 2023

Bought a new $64,000 truck from them before 2,500 miles the tires were ruined due to a faulty tie-rod. I had to put 4 brand new tires on it. They replaced the tiei-rod but It’s been 6 months after calling my sales person Andrew, the sales Mgr and the Spyder Company that did Nissans conversion and no one will do anything. Sales Mgr said he would take care of it. It’s been 3 month since then and nothing. This morning I was hung up on because I told them I have been backed in a corner and my only option is to file a small claims suit. All I asked for was the cost of the new tires. And they have ALL four of the original tires. . I would stay away from them. I’ll never do business with Granite again. And i have bought 3 vehicles from them

Service department never answers phone calls.

Called to ask if simple fix, of course they can’t let you fix it, they have to bring you in and charge you 10x the cost of the item. No complimentary inspection gets done anyways. Can’t wait to not be stuck with Nissan.

While my wife and I were visiting Rapid City we had a problem with our Altima, I took it to Granite to check it and they charged us $150 and said they could not fix it. We took it to a small repair shop and they fixed it in 15 minutes. I spoke to the manager and asked for a refund and was told to forget it. Would NOT recommend Granite. Nissan in Canada are amazing.

I let the service dept. know my car had the same issue after I spent $6900 on replacing the transmission that they diagnosed was bad. They had me bring the vehicle back then wanted to charge me more for a separate diagnosis saying it was a different issue, but it's not a different issue if it's doing the same thing. They misdiagnosed it in the first place and now I'm out almost $7,000 for their mistake. Skyler in the service Dept. said the manager would call me back, still no word from the manager. If I could post this ... Read More

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Google - Mar 24, 2023

I let the service dept. know my car had the same issue after I spent $6900 on replacing the transmission that they diagnosed was bad. They had me bring the vehicle back then wanted to charge me more for a separate diagnosis saying it was a different issue, but it's not a different issue if it's doing the same thing. They misdiagnosed it in the first place and now I'm out almost $7,000 for their mistake. Skyler in the service Dept. said the manager would call me back, still no word from the manager. If I could post this with NO stars, I would!

I was quoted 279$ for a transmission service that they recommended. I called and was told that it would be roughly 250$. I scheduled the maintenance, and was charged 370$ after the fact. When I asked why it was so much different than the quote, he said that they charged 230$ for the transmission fluid. I should mention that an average transmission flush for a vehicle is 250$ in the US. I’ve also been getting oil changes for years, a few times I’ve noticed my bash plates loose after the oil change. They have always been respectful, but I was double sided with ... Read More

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Google - Feb 28, 2023

I was quoted 279$ for a transmission service that they recommended. I called and was told that it would be roughly 250$. I scheduled the maintenance, and was charged 370$ after the fact. When I asked why it was so much different than the quote, he said that they charged 230$ for the transmission fluid. I should mention that an average transmission flush for a vehicle is 250$ in the US. I’ve also been getting oil changes for years, a few times I’ve noticed my bash plates loose after the oil change. They have always been respectful, but I was double sided with the 90$ price jump. The local auto shops are good, just take it there.

Charged me to fix my trunk that wasn’t shutting properly. They didn’t fix it and didn’t tell me they didn’t fix it. When I checked it when getting my car back, they said “oh we told you we didn’t fix it”, which was a lie.They apparently had no problem still charging me for it. Then they told me that there was too much damage and it needed to be sent to a body shop (was never in an accident). For some reason my trunk looked like it hung much lower from when I brought ... Read More

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Google - Sep 24, 2022

Charged me to fix my trunk that wasn’t shutting properly. They didn’t fix it and didn’t tell me they didn’t fix it. When I checked it when getting my car back, they said “oh we told you we didn’t fix it”, which was a lie.They apparently had no problem still charging me for it. Then they told me that there was too much damage and it needed to be sent to a body shop (was never in an accident). For some reason my trunk looked like it hung much lower from when I brought it in originally. They said they replaced a part in my trunk, but didn’t show me the new part and where it was installed. Waited to talk with the service manager for over an 1.5 hours before I had to leave for work. This happened earlier this summer. Trunk still never shut properly until i got tired of it and fiddled with it for under 15 minutes and now I have it working. Will never go back here and encourage others not to as well.

Very disappointed that when we scheduled my vehicle for a recall repair we were not told it would be an overnight job. I was not informed of this until I had waited about 20 minutes. As I live 65 miles from the dealership this was a hugh inconvenience. The only person in the check in area who seemed concerned was the woman.

I got my Nissan “serviced” here. Terrible experience, hidden costs, walked out with my car functioning exactly the same.

I purchased a 2014 Toyota highlander from this dealership on 06/30/22. I purchased the vehicle online without going to the dealership because I live in Texas and I didn't have time to fly over there to purchase in person. They listed this vehicle with 183,157 mileage on there website. I paid for the vehicle and I scheduled a transport company to pick up the vehicle the following week. The transport company delivered the vehicle to me next day after it was picked up and the mileage on the vehicle was 195,646 which is 12,000 miles over what they listed it for. I immediately took ... Read More

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Google - Jul 29, 2022

I purchased a 2014 Toyota highlander from this dealership on 06/30/22. I purchased the vehicle online without going to the dealership because I live in Texas and I didn't have time to fly over there to purchase in person. They listed this vehicle with 183,157 mileage on there website. I paid for the vehicle and I scheduled a transport company to pick up the vehicle the following week. The transport company delivered the vehicle to me next day after it was picked up and the mileage on the vehicle was 195,646 which is 12,000 miles over what they listed it for. I immediately took the picture of the odometer screen and sent if to Caleb my sales representative. He promised to work on getting a solution for me probably some partial refund as a courtesy, he said he will talk to his manager and have him call me. Chris the manager contact me few days after telling me that there is nothing they can do about it. I purchased this vehicle from this dealership with good faith and I also see they are reputable company that's why I bought the car without been there in person. If the vehicle was listed for the actual mileage of 195,646 I wouldn't have bought it because it's almost 200k and I wouldn't have put that 12,000 on the vehicle for 2 years because I work from home and I don't drive a lot. I'm so disappointed at this dealership and I'm not going to do any business with them anymore and won't recommend them to people. I'm going to report them to better business bureau for selling vehicle with false information.

I got a fuel pump installed and then they did a 21 point inspection saying the car was working perfectly and as soon as I drove the car home I knew something was wrong. They had not installed it correctly and broke another part in the process. Now 6 months later the fuel pump is broken again and they have had my car almost a week and say they can't get it to "act up" so they can't help me. I would take my car elsewhere if this part was not under their warranty. So disappointed and would ... Read More

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Google - Apr 25, 2022

I got a fuel pump installed and then they did a 21 point inspection saying the car was working perfectly and as soon as I drove the car home I knew something was wrong. They had not installed it correctly and broke another part in the process. Now 6 months later the fuel pump is broken again and they have had my car almost a week and say they can't get it to "act up" so they can't help me. I would take my car elsewhere if this part was not under their warranty. So disappointed and would never go here again.

the pricing for the services rendered was well above when I had anticipated. I have my vehicle towed in for a charging system issue. What I was grateful that they could give me in while I was on the road in a timely manner, the pricing from the get-go was not communicated well. When I asked the cost of a new battery she told me no between 200 and $250. When she called me back with the official diagnosis she told me oh the battery is higher than I thought it's closer to 340 and I also need an air filter for ... Read More

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Google - Feb 24, 2022

the pricing for the services rendered was well above when I had anticipated. I have my vehicle towed in for a charging system issue. What I was grateful that they could give me in while I was on the road in a timely manner, the pricing from the get-go was not communicated well. When I asked the cost of a new battery she told me no between 200 and $250. When she called me back with the official diagnosis she told me oh the battery is higher than I thought it's closer to 340 and I also need an air filter for about 25 bucks of plug with snow. As I did not have a choice I authorize repair and confirm with her my total should be about $400. She said yes. I got there and my total was almost $550. She told me oh they added an hour of diagnostics on today. Luckily I was able to find $100 off coupon. I asked her if they also tested the alternator and she said no. I would figure with a charging system issue that would have been tested especially paying $130 for a diagnostic. I'm not sure what justified $130 diagnostic but the prices were not communicated clearly from the get-go and charging that much for such a simple issue seems rather being taken advantage of because I was traveling and had no choice.

46 days ago we traded our perfectly good ram pickup for a bigger vehicle. The sales man was real pushy on this Durango which my wife loved. When we asked for the code to be ran we got all kinds of excuses should of walked away then. After driving off the lot we found an issue with power steering and noticed a front end click. Went back to granite for diagnostics was told what we already knew if the power steering line. Chris did cut us a check to help with the repairs but the more we fix the more issues ... Read More

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Google - Oct 11, 2021

46 days ago we traded our perfectly good ram pickup for a bigger vehicle. The sales man was real pushy on this Durango which my wife loved. When we asked for the code to be ran we got all kinds of excuses should of walked away then. After driving off the lot we found an issue with power steering and noticed a front end click. Went back to granite for diagnostics was told what we already knew if the power steering line. Chris did cut us a check to help with the repairs but the more we fix the more issues we have. Was told it was safe for my pregnant wife and our child after he is born. It's not, the rear end shakes so dam bad, the front end still clicks even after replacing an axel. This vehicle is a death trap even after putting a ton of money into it. Avoid granite unless it's a last resort . The repairs will cost more then the vehicle is worth. Worste experience ever.

Told me at the beginning it was 50/50 if my warranty would pay for it, so I told the guy I didn’t have the money to fix it if it wasn’t warranty covered. Hour and a half later I get charged $150. Could of came and told me it wasn’t covered then I would have waited. There goes my grocery money. The $150 was not disclosed at the beginning, if it was warranty work the $150 would have been covered. Since it wasn’t warranty they should have done the right thing and came and told me first.

Ball joint bad, window roles down but not up, one headlight is new other headlight frosted over and key fob doesn't work right. They said they.checked everything over but how do you miss a lower ball joint and a window that only goes down. They were nice but weren't honest.

Up to today, had a good experience. We were supposed to buy a car from them but left after 20 minutes with out being helped.

I have always liked the service I received from Granite Nissan and I like my Nissan Rogue. However, as I stated in my email to Granite Nissan, I felt VERY UNSAFE in their facility with NO ONE -- not staff, not customers -- masking, and people approaching me unmasked for keys and paperwork. I hope to not need a service for my car, because I would not return to your service facility in the near future unless there was just no other way to solve a serious mechanical problem. Making the wrong decision here, guys. You are choosing wackadoo political ... Read More

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Google - Dec 12, 2020

I have always liked the service I received from Granite Nissan and I like my Nissan Rogue. However, as I stated in my email to Granite Nissan, I felt VERY UNSAFE in their facility with NO ONE -- not staff, not customers -- masking, and people approaching me unmasked for keys and paperwork. I hope to not need a service for my car, because I would not return to your service facility in the near future unless there was just no other way to solve a serious mechanical problem. Making the wrong decision here, guys. You are choosing wackadoo political nonsense over the actual safety of your customers and employees.

I am very upset with the work done on my car. It took over 30 days to get my vehicle "fixed". It is still driving badly. I tried calling and going in to have it fixed and no progress made! I paid for an alignment and my car is clearly not fixed!!!

High pressure dealer. Lied about the total, cheated me on my trade in. I was pressured by a sales associate AND sales manager My best advice would be to pass them up!

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